AI-powered patient communication that fills surgical slots, eliminates no-shows, and keeps post-op patients on track — without adding staff.
Up to 26% of orthopedic follow-up appointments result in a no-show. At $150–$400 per missed surgical slot, a handful of empty slots per week is a six-figure annual loss.
Patients leave the office unclear on instructions. They don't take meds on time. They miss PT. They show up to follow-ups with problems that could have been prevented with a single check-in text.
Non-engaged surgical patients generate 3x more inbound calls than engaged ones. Your front desk is answering the same questions over and over instead of filling schedules and coordinating care.
"Orthopedic surgeons identified unrealistic expectations for surgical intervention and post-op communication gaps as the #1 and #2 most challenging encounters in the clinic."— PMC / Journal of Bone and Joint Surgery, 2014-2022
Automated texts send surgical prep checklists, fasting instructions, medication holds, and day-of directions. Patients arrive ready. Surgical delays from poor prep become rare.
AI-powered check-ins on day 1, 3, 7, and 14 after surgery. Flag patients who are struggling. Answer common questions automatically. Free your staff from the post-op call queue.
When a patient cancels or doesn't show, CaseFlow automatically texts the waitlist and offers the slot to the next patient. Surgical time doesn't go dark.
Patients text back questions, concerns, or photos — all HIPAA-compliant. Staff replies from a single inbox. No patient portal login, no app downloads. Just texts.
Every empty surgical slot is a patient who needed care, a provider who lost revenue, and a staff member who spent hours on the phone for nothing. CaseFlow fixes the communication layer that lets that happen.
Built for orthopedic, podiatry, and specialty surgical practices — 1 to 10 providers. Set up in days. No EHR integration required.